Creating organizations

Your Zendesk account starts with a single, default organization that has the same name as your account. This organization contains all your users. Administrators and agents with permission can add additional organizations.

To create an organization

1. In Support, hover over the +Add tab, then select Organization.
   
2. In the Name field, enter the organization's name.
   Organization names must be unique.
3. If you want to set up user mapping, in Domains, enter an email domain (separate multiple domains with a space).
   When you set up user mapping, users from the specified email domains are automatically added to this organization when they submit a request for the first time or register. For more information and important considerations about user mapping, see Automatically adding users to organizations based on their email domain.
4. Click Save.
   You can add additional information on the organization's detailed view after clicking Save.
5. Optionally, enter Tags.
   For more information about organization tags, see Adding tags to users and organizations.
6. If you want to set up group mapping, select a Group.
   When you set up group mapping, an organization's tickets are automatically assigned to the specified group. This can be set up by an administrator.
7. For Users, determine their ticket access. This setting only affects Guide Professional, where end users can access tickets in the customer portal.
   Important: There are organization access settings in the user profile and in the organization itself. If the settings are in conflict, the more permissive setting overrides the less permissive setting.
   Ticket access options include:

• Select Can view own tickets only if you want users in this org to be able to view and edit their own tickets only.
  Note: If you chose this setting, but the access setting in the user's profile or custom role gives the user access to all org tickets, this org setting will be overridden by the user setting.
• Select Can view all org tickets if you want users in this org to be able to view all org tickets, then select And add comments or but not add comments to determine whether they can also comment on org tickets.
  Allowing all of the end users in an organization to see each other's tickets is referred to as a shared organization.
  Note: If you chose this setting, and the access setting in the user's profile or custom role restricts access for users in the org to their own tickets only, this org setting will override the user setting.

8. Enter any Details or Notes you want.
   The new organization is saved automatically, so when you are finished you can simply navigate away.